Three Tips For Managing Technology In The Hybrid Workspace

Managing Technology
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The future of work is here. While working from home was considered an option reserved only for the most senior employees. The shift to allow other employees to perform this task was slow at best. However, the push to remote work in 2020 generally proved to be a shocker for executives and managers. Who found they were not disappointed. Contrary to expectations productivity didn’t drop. In reality, the majority of workers were as productive than those working in an office, some even more.

Mental attitudes have changed as well. Employees have demonstrated that they are capable of working independently. And with 74% of them saying that work from home post-pandemic is healthier for their mental well-being it is a major change that can’t be reversed.

Employers are now aware the fact that better mental health and the ability to work from home can boost employee engagement with 55 percent of employees reporting in average, that they work more hours than they do during specific times at the office.

Flexible work in one shape or form is certainly like it will last. Upwork estimates that approximately 36.2 million U.S. workers will be working remotely by 2025. this would have been impossible just two years ago.

Solid Foundations

This transformation could not be achieved without Technology Trends. For employees to be most productive, an effortless workplace experience is vital. In the workplace or at the home, technology that works smoothly is something that we consider to be normal, many of us not even thinking about it until it happens to go wrong. If it happens, it’s definitely an inconveniencefor the business, but for individuals employees, losing productivity can cost the company money.

It is crucial to ensure that you have every aspect of IT support to be in good order. Because of their nature, hybrid environments require that organizations have a higher awareness of risks and have a more secure grip on their devices, data and processes to ensure they are operational.

But, it’s not only about gadgets It’s also about being aware of risks as the technology practice changes. For instance, increasingly companies are adopting cloud-based, third party solutions and services. But how many do they check their service providers’ security policies?

These are three areas where businesses should focus on in order to ensure their operations are secure and encourage technological advancement.

1. Look After Security

Based on the 2021 Global Risks Report, cybersecurity problems are among the biggest dangers to businesses in the present. The number of cyberattacks grew significantly in 2021. As we witnessed with the breaches of security systems in SolarWinds, Oldsmar water treatment plant, and Colonial Pipeline Cybercriminals are getting more daring with the potential for massive disruptions.

Many businesses were aware of this increased risk during the pandemic , and took proactive steps to increase cybersecurity training for employees while making sure they had complete endpoint security tools as well as strict procedures in place.

Additional layers of security along with multi-factor verification are crucial tools to keep the criminals out, but we must not overlook internal security either. Installing security measures to ensure that only users who have the highest security clearances are allowed to access certain devices, while limiting the access for less experienced team members provides increased security that keeps the company safe.

Data security is another issue. Implementing a strict policy of encryption of sensitive data on all devices is a good start and is also backed up to various locations. However, one thing that many businesses overlook is the secure storage of information that doesn’t need to be in reach of everyday users. Eliminating it from your normal database will ensure its security. it can be removed in the event of need.

2. Stay Informed

Tech moves fast. Even a standard PC desktop is vastly different from that of five years ago thanks to the rise of cloud-based, browser-based solutions that come with regular automatic updates from the vendors.

As software is updated more frequently and more frequently, there is a greater chance for issues to arise. Technicians require innovative methods to inform them about the update status of devices, which allows them to dig faster into problems, determine the cause and trace the issue to the latest update, to avoid downtime for companies and loss of revenue.

There are numerous ways that IT professionals are able to gain a greater understanding of their company’s IT assets.  Such as support software that sends automatic alerts to more detailed reports. Simple steps can improve visibility, for instance, installing “find my device” applications on tablets for employees and laptops.  Which inform the technicians of their location in case they’re stolen or lost at the scene.

3. Consider Smart IT Support

With staff working inside and outside an office network. It’s the moment when organizations need to make sure the IT management tools are as efficient. As they can since technicians may not always be able to meet customers in person.

The process of determining whether your software for support can help you create the best customer experience is essential. For instance, if a technician is providing remote assistance to an employee. Also using a system that allows them to communicate directly with each other.  Doing so will make life simpler and frees them both from opening the appropriate software, like Teams and Zoom.

What if they could utilize the same support system to record their session to serve. An example for employees to reference in self-service knowledge banks? This way, smarter support solutions can aid in the digital transformation of your company.  Also, provide the smooth workplace experience that employees are looking for.

A Foundation For The Future

If the new flexible working methods will continue to yield results, then the need for efficient technology management will become increasingly crucial.

A lot has changed. Helping employees remotely and in-office and implementing solutions that allow them to learn and collaborate regardless of their location has led to a better employee experience, which results in an increase in motivation and engagement. And the next trend in working practices–asynchronous working–will cement the change to flexible work forever. This is why effective IT help everyone its form is an important factor in this change.

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